QWQHC Series, March 3-4, 2009, Ottawa, ON (Delta Hotel Ottawa)

Click here for the 2008 QWQHC Series

Conference Program and Delegate List:

• 2009 Conference Program (English)
• Programme de la conférence de 2009 (Français)

• Delegate list

• 2009 Summit Details and Registration Fees (English)
• 2009 Summit Details and Registration Fees (Français)

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Please note that all presentations are being loaded in the language they were written and presented in by the authors. We will not be providing translated versions of the presentations.

Plenary Presentations :

• The Future is Now (Dr. Judith Shamian, President & CEO, VON Canada)
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• How to Strengthen the People-Performance Link in the Healthcare Quality Chain (Graham Lowe, President, Graham Lowe Group Inc.)
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• Healthy Workplaces: Listening Within and Beyond our Borders (Dianne Parker-Taillon, Consultant, Parker-Taillon and Associates)
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• How Does An Institution Manage Quality During Profound Change? The MUHC’s Experience (The Honourable Dr. Arthur T. Porter, Director General and Chief Executive Officer, McGill University Health Centre)
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• Building on the Momentum (Eva Szczerba, Executive Director, Quality Worklife-Quality Healthcare Collaborative)
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Town Hall :

• Townhall Panel (Marilyn Field, Elizabeth Smailes, Joan Lesmond, Moderator: Mylène Dault)
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Lunch Presentation :

• Leadership and the Canadian Health Leadership Network (Ray Racette, President and Chief Executive Officer, Canadian College of Health Service Executives)
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Breakfast Presentation (March 4th) :

• Work Life Quality: Measuring for Success (Fatima Keshavjee-Johnson, QWQHC Research and Product Specialist)

Concurrent Sessions:

• Leadership – Session #1:
  Adopting a Health & Safety Management System — A New Leadership Imperative to Establish a Culture of Safety for Clients, Employees and the Public (Anne-Marie Malek)
  Adopting a Health & Safety Management System – the Leadership Imperative for a Culture of Safety for Staff, Patients & Public (Joseline Sikorski)
  
  
• Culture – Session #2:
  Excellence in Older Worker Retention — The Seven Oaks General Hospital Story (Carol Deckert, Rose Dziadekwich)
  
  
• Engagement – Session #3:
  Quality of Worklife in the Health Setting: The Role of Physician Engagement (Dr. Derek Puddester)
  
  
• Leadership – Session #4:
  Leading the Change — Activating Our Values! (Shelly McFadden, Donna Chalifoux)
  
  
• Culture – Session #5:
  A Holistic Approach to a Healthy Work Life — The Trillium Story (Mary C. Quinn)
  
  
• Engagement – Session #6:
  Changing the FACE of VON — Engaging People in Success (Richard McConnell)

Culmination :

• Wrap-Up and Next Steps (Facilitated by Graham Lowe, President, Graham Lowe Group Inc.)

Post-Summit Workshop :

• Civility Respect and Engagement at Work: Laying a Foundation for Teamwork (Michael P. Leiter & Lisa Speigel)